Data privacy and GDPR
Like you we value your personal data.
Full policy is available to download and also summarised on this page.
Key Notes
Information We Collect
We collect two types of information from you: Personal Data and Non-Personal Data.
Personal Data:
Personal data refers to any information that can identify you directly or indirectly. We may collect the following personal information:
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Contact Information: Email address, phone number, name, etc., when you fill out contact forms, register for an account, subscribe to newsletters, or interact with our AI agents.
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Payment Information: If you make a purchase or subscribe to a paid service, we may collect payment details (credit card number, billing address) through our secure payment providers.
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Usage Data: Information on how you interact with our website and AI agents, such as IP address, browser type, operating system, device details, and pages visited.
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AI Interaction Data: Data collected during your interactions with our AI agents, such as text inputs, questions, or requests.
Non-Personal Data:
We also collect non-personal data to improve the functionality of our website and services. This may include:
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Cookies and Tracking Technologies: We use cookies to enhance your user experience. These cookies help us analyze website traffic, store preferences, and improve our services.
How We Use Your Information
We use your personal data for the following purposes:
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Providing Services: To fulfill your requests, provide support, and offer the services or products you have requested through our website or AI agents.
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Communication: To communicate with you regarding account updates, service changes, newsletters, and promotional offers (only if you have opted in).
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Improving Our Website & AI Agents: To enhance user experience, optimize functionality, and improve the performance of our AI systems.
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Legal Compliance: To comply with legal obligations, resolve disputes, and enforce our terms and conditions.
Data Retention
​We will retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by law. When your data is no longer necessary, we will securely delete or anonymize it.
Your Rights Under GDPR
As a data subject, you have the following rights under the GDPR:
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Right to Access: You have the right to request access to the personal data we hold about you.
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Right to Rectification: You have the right to request correction of any inaccurate or incomplete data.
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Right to Erasure (Right to be Forgotten): You can request the deletion of your personal data, subject to certain exceptions.
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Right to Restriction of Processing: You may request that we restrict the processing of your personal data in certain circumstances.
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Right to Data Portability: You can request that we provide your personal data in a structured, commonly used format that can be transferred to another data controller.
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Right to Object: You have the right to object to the processing of your personal data, particularly in relation to direct marketing.
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Right to Withdraw Consent: You can withdraw your consent to our processing of your personal data at any time (without affecting the lawfulness of processing based on consent before withdrawal).